I am an Assistant Product Manager in Digital Acquisition and Onboarding at American Express in Delhi, where I have worked for more than three years on the journeys new customers take to sign up. My work covers market and competitor research, A/B testing ideas before they are built, prioritising features with data, and capturing customer data in a way that stays compliant. Before American Express I did my MBA at FMS Delhi, interned in consulting at EY, and worked on digital marketing and growth at CATKing Educare.
Work
Below are some of my recent projects. Please request for the complete walkthrough of the locked projects.
01
Database-Connected AI Chatbot with Evals
Built a chatbot in five stages, from a plain OpenAI call to a system that remembers the conversation, calls tools and answers from a live database, then traced every answer in Langfuse and had AI judges score it.
02
Podcast Search MCP Server
Turned a semantic search engine over 1,009 product and technology podcast episodes into an MCP server, so an AI assistant can search the library, read transcripts, keep notes and run research briefs.
03
Personal AI Agent with Voice
Built an agent that searches and reads the web, remembers me between sessions, runs a job search from my resume, and answers the phone, with chat and voice sharing one memory.
04
Podcast RAG and Fine-Tuning
Built a question answering app over 149 podcast transcripts and saw why chunking matters, then fine-tuned a small open model to speak in a persona of my choosing.
Thoughts & Ideas
Notes on customer acquisition: testing ideas before building them, designing compliant onboarding, and starting product work with research.
Start Product Work With Research, Not Features
Compliance Is Part of the Onboarding Experience
Test the Idea Before You Build It
Experience
Product work on customer acquisition and onboarding at American Express, built on consulting, case work and growth work in education.
Test the idea before you build it, and let the customer data decide.
Stack
The models, databases and tools I used to build and ship the AI products on this page, from the first chatbot to RAG and fine-tuning.
in short
Work on digital acquisition and onboarding journeys at American Express, from research to roadmap to release
Poorvi skipped presentations and built real AI products. Want to know how?
Poorvi Nigam was part of the August 2026 cohort at Curious PM, alongside 24 other talented participants.
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